Binding agreement between TimeFuser LTD and merchants who use Repley. Service description, billing, acceptable use, liability and governing law.
Effective date: 20 April 2026 Last updated: 17 May 2026
These Terms of Service ("Terms") form a binding agreement between TimeFuser LTD, a company registered in the Republic of Cyprus (company number HE480325), with its registered office at Voukourestiou 25, NEPTUNE HOUSE, 1st floor, Flat/Office 183, 3045 Limassol, Cyprus ("TimeFuser", "we", "us", "our") and the person or entity that installs or uses the Repley application and related services (the "App" and the "Service") ("Merchant", "you", "your").
By creating an account, installing the App from the Shopify App Store (or a direct distribution link), or otherwise using the Service, you confirm that you have read, understood and agreed to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
Capitalised terms in these Terms have the meanings below. Terms defined in the Privacy Policy have the same meaning here unless the context requires otherwise.
You may use the Service only if you are at least 18 years old, legally able to enter into a binding contract, operating a Shopify store in good standing, and not barred from receiving services under the laws of your jurisdiction or ours. The Service is intended for business use.
You must provide accurate information when creating an Account and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your Account. Notify us at support@repley.io immediately if you suspect unauthorised access.
If you accept these Terms on behalf of a company, organisation or other legal entity, you represent that you have authority to bind that entity and the words "you" and "your" refer to that entity.
Repley is a software-as-a-service application that connects to your Shopify store and (optionally) your support email inbox, ingests inbound customer communications, uses automated and AI-assisted processing to triage, draft and/or send replies, and surfaces an admin interface for you to review, override and resolve tickets. The specific features available depend on your Subscription plan.
We continuously develop the Service. We may add, change, limit or remove features from time to time. We will not materially reduce core functionality of your current paid plan during a paid billing period without notifying you first.
Features labelled "beta", "preview", "experimental" or similar are made available as-is for testing. They may change, break, or be discontinued at any time and are excluded from any uptime or performance commitments.
Fees and plan limits are described on the App's listing page and in the App's admin UI. Unless expressly stated otherwise, Fees are stated exclusive of any applicable VAT or other taxes, which are your responsibility.
Where the Service is sold through the Shopify App Store, billing is handled by Shopify's Billing API or Shopify Managed Pricing. By installing a paid plan, you authorise Shopify to charge the Fees to your Shopify account on our behalf in accordance with the pricing in effect at that time. All such charges are governed by your agreement with Shopify for billing purposes; any disputes about the amount charged should first be raised with us at support@repley.io.
We may offer free trials or free tiers. Free trials convert automatically to the chosen paid plan at the end of the trial period unless you cancel through the Shopify admin before the trial ends. Free tiers may have feature or usage limits described in the App.
Paid Subscriptions renew at the end of each billing period at the then-current Fee unless cancelled before the renewal date. You can cancel at any time by uninstalling the App from your Shopify admin or by contacting support@repley.io. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused days in a paid period except where required by law.
If Shopify is unable to collect a Fee because of a payment failure, the Service may be downgraded or suspended until payment is resolved. Data will be retained during suspension for a reasonable period (see §15) to allow you to remedy the payment issue before any data deletion.
You agree not to use the Service to:
We may remove content or suspend Accounts that violate this section, with reasonable notice where circumstances allow, or immediately where necessary to protect the Service, other users, or third parties.
As between you and us, you (or the underlying Customer, where applicable) own all rights in Customer Data. You grant TimeFuser a worldwide, royalty-free, non-exclusive licence to host, process, transmit and display Customer Data solely to provide, secure and improve the Service on your instructions, and to comply with law.
In handling Customer Data, TimeFuser acts as a processor on your behalf (where you are a controller) or as a controller for limited data that we determine the means and purpose of (e.g. account and billing data). Our processing of personal data is further described in the Privacy Policy, which is incorporated into these Terms. Where required by applicable data-protection law, these Terms together with the Privacy Policy constitute a data-processing agreement between you and us; a stand-alone DPA is available on request at privacy@repley.io.
You represent that you have all rights, consents and authority necessary to supply or enable access to the Customer Data you upload or connect (including your customers' email content and order data), and that our processing on your instructions will not breach any law or agreement with a third party.
Where you connect a Gmail mailbox to the Service via Google OAuth, our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The full disclosure is set out in §16 of the Privacy Policy. You may revoke our access at any time via your Google Account settings; on revocation we will immediately stop new ingestion of mail from that account.
The Service uses third-party artificial-intelligence providers to classify inbound messages, draft responses, and rank knowledge-base content. Because AI systems can produce inaccurate, incomplete or inappropriate output:
You are solely responsible for any communications that are sent to your Customers using the Service, whether authored by you, by AI, or by both.
The Service is designed to run on Shopify and relies on Shopify's APIs, authentication and billing systems. Your use of the Service is also subject to Shopify's Terms of Service and related policies. If Shopify changes its platform in a way that materially affects the Service, we will adapt where commercially reasonable; we are not liable for changes, outages or actions by Shopify that are outside our control.
The App integrates with third-party services including AI model providers, email delivery services, and database hosts, as listed in the Privacy Policy. Each provider has its own terms; by using the Service you authorise us to engage them for sub-processing as described.
TimeFuser owns or licenses all right, title and interest in the Service, including the App's source code, pipelines, prompts, user interfaces, trademarks ("Repley" and logos) and documentation. No rights are granted except those expressly set out in these Terms.
Subject to these Terms and payment of any applicable Fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during the term of your Subscription.
If you send us feedback, bug reports, ideas or suggestions, you grant us a worldwide, perpetual, royalty-free, irrevocable licence to use and incorporate them in the Service without obligation to you.
Each party may receive non-public information from the other. The receiving party agrees to use the same degree of care it uses to protect its own confidential information (and in any case no less than reasonable care), to use such information only to perform this agreement, and to disclose it only to employees, advisors or sub-processors bound by equivalent obligations. Confidentiality obligations do not apply to information that is publicly available, independently developed, lawfully received from a third party, or required to be disclosed by law.
We will provide the Service with reasonable care and skill and in substantial conformance with the documentation published on repley.io.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND ALL CONTENT GENERATED THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE AGAINST EVERY POSSIBLE THREAT, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, NON-INFRINGING OR SUITABLE FOR YOUR SPECIFIC USE CASE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY IS LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT OR OTHERWISE, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED EUROS (€100).
Nothing in these Terms limits either party's liability for fraud, wilful misconduct, personal injury or death caused by negligence, or any other liability that cannot be limited or excluded by applicable law.
You agree to defend, indemnify and hold TimeFuser, its officers, employees, agents and sub-processors harmless from any claim, loss or liability arising out of: (a) your breach of these Terms or applicable law; (b) Customer Data you supply or instruct us to process; (c) AI-generated replies or actions the Service sent under your configuration; or (d) your use of the Service in combination with third-party products or services not provided by us.
These Terms apply from the moment you install the App or create an Account and continue until terminated under this section.
You may terminate at any time by uninstalling the App from your Shopify admin or by writing to support@repley.io.
We may suspend or terminate your access to the Service immediately if (a) you materially breach these Terms and, where curable, do not cure within 14 days of notice; (b) your use creates a security, legal or reputational risk to us, Shopify or other users; (c) fees remain unpaid after reasonable notice; or (d) we are required to do so by law or by Shopify.
Either party may terminate the Service for any reason or no reason on 30 days' prior written notice.
Upon termination:
These Terms are governed by the laws of the Republic of Cyprus, without regard to its conflict-of-laws rules. The courts of Limassol, Cyprus, have exclusive jurisdiction to resolve any dispute arising out of or relating to these Terms, subject to any mandatory consumer-protection or forum-selection rules that apply in your country of residence.
The parties will attempt in good faith to resolve any dispute informally by discussion between senior representatives for at least 30 days before escalating.
We may update these Terms from time to time. If we make material changes we will update the "Last updated" date at the top and notify you by email or in-App at least 14 days before the change takes effect (or sooner if the change is legally required or needed for security). Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
These Terms, together with the Privacy Policy and any plan-specific order form or DPA we enter into with you, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.
If any provision of these Terms is held unenforceable, the remaining provisions continue in full force and effect and will be interpreted to achieve the closest enforceable equivalent of the original intent.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganisation or sale of substantially all of our assets, provided the successor assumes our obligations.
Our failure to enforce any right or provision is not a waiver of that right or provision. Waivers must be in writing signed by our authorised representative to be effective.
The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, franchise or employment relationship.
Neither party is liable for delay or failure to perform where caused by events beyond its reasonable control (including natural disasters, war, terrorism, civil unrest, labour action, internet or power outages, or acts of third-party providers including Shopify or AI providers).
Notices to TimeFuser must be sent to support@repley.io (with a copy to privacy@repley.io for privacy-related notices). Notices to you will be sent to the email address on your Account or shown in-App.
TimeFuser LTD Voukourestiou 25, NEPTUNE HOUSE, 1st floor, Flat/Office 183 3045 Limassol, Cyprus Company number HE480325 Email: support@repley.io Privacy: privacy@repley.io Website: https://repley.io
TimeFuser LTD · Limassol, Republic of Cyprus · support@repley.io
Version 1.1 · Effective 20 April 2026 · Last updated 17 May 2026 (added §6.4 — Google Gmail data clause).